SleepMind, Inc. (operating as Scriben)
Last Updated: February 28, 2026
BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT OR ACCESSING OR USING THE SCRIBEN PLATFORM, YOU AGREE TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SCRIBEN PLATFORM.
Scriben reserves the right, in our sole discretion, to change, pause, or discontinue the Services, or to amend this Agreement, at any time. Updates will be posted on our website. Continued use after posting constitutes acceptance.
Capitalized terms not defined elsewhere have the meanings set out below.
"Account": An account you create to access and use the Services.
"Authorized Users": Individuals you authorize to access and use the Services under your Account (e.g., your employees or contractors).
"Content": Text, data, audio, video, images, code, notes, transcripts, outputs, and other materials provided through or generated by the Services.
"Customer Data": Information, data, and materials submitted to or processed by the Services on your behalf, including recordings, transcripts, and documentation outputs.
"De-Identified Data": Data that does not identify an individual and for which there is no reasonable basis to believe it can be used to identify an individual, including as de-identified under HIPAA where applicable.
"Documentation": User guides, help content, and technical documentation we make available for the Services.
"Feedback": Suggestions, comments, ideas, improvements, or other feedback you provide regarding the Services.
"Order Form": A mutually executed order form, subscription, quote, online checkout, or other ordering process referencing these Terms.
"PHI": "Protected Health Information" as defined under HIPAA, to the extent applicable.
"Professional": A licensed or credentialed individual using the Services in a professional capacity, including but not limited to attorneys, financial advisors, physicians, consultants, and researchers.
"Subscription": A paid plan for access to the Services for a specified term (e.g., monthly or annual).
Scriben provides AI-powered transcription, note generation, and documentation tools intended to assist professionals across legal, financial, healthcare, consulting, and other knowledge-intensive fields. Scriben does not provide legal advice, medical advice, financial advice, or any other form of regulated professional advice or services.
ALL OUTPUTS GENERATED BY THE SERVICES ARE FOR DOCUMENTATION AND PRODUCTIVITY SUPPORT ONLY. OUTPUTS MUST BE REVIEWED, VERIFIED, AND APPROVED BY THE RELEVANT PROFESSIONAL BEFORE BEING USED IN ANY CLIENT-FACING RECORD, FILING, CLINICAL RECORD, OR OTHER CONSEQUENTIAL CONTEXT. YOU REMAIN SOLELY RESPONSIBLE FOR (A) ALL PROFESSIONAL JUDGMENTS AND DECISIONS; (B) THE ACCURACY, COMPLETENESS, AND APPROPRIATENESS OF ANY DOCUMENTATION; AND (C) COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS, PROFESSIONAL STANDARDS, AND ETHICAL OBLIGATIONS.
The Services are not a substitute for independent professional judgment and may not be relied upon as the sole basis for billing, coding, compliance, legal filings, clinical decisions, financial recommendations, or any other consequential professional output. Professionals are responsible for ensuring that their use of the Services is consistent with applicable rules of professional conduct, privilege protections, confidentiality obligations, and institutional policies.
You must have the legal capacity to enter into a binding contract to use the Services. If you use the Services as an entity, you represent that you are duly organized and in good standing and have authority to accept these Terms.
You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You will promptly notify us of any suspected unauthorized access or use.
You will ensure that your Authorized Users comply with these Terms. You are responsible for your Authorized Users' acts and omissions as if they were your own.
You will use the Services only for lawful purposes and in accordance with these Terms and the Documentation. You will not, and will not permit any third party to:
Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying components of the Services (except to the extent prohibited by law)
Access or use the Services to build, benchmark, or develop a competing product or service, or for competitive analysis
Circumvent or attempt to circumvent any usage limits, access controls, security measures, or authentication mechanisms
Introduce malware, viruses, worms, or other harmful code
Interfere with or disrupt the integrity or performance of the Services or related systems
Use the Services to collect, store, transmit, or disclose Content in violation of law, third-party rights, or privacy obligations
Upload or transmit any content that is unlawful, defamatory, infringing, or otherwise objectionable
Record conversations without the consent of all parties where required by applicable law
Remove or alter proprietary notices on the Services or Content
Share Accounts or credentials in a manner not expressly permitted by your Subscription or Order Form
We may suspend or terminate access if we reasonably believe you have violated these Terms, your use creates a security risk, or suspension is required by law.
The Services may be used to record conversations. Recording laws vary by jurisdiction. In many U.S. states and jurisdictions worldwide, all parties to a conversation must consent to being recorded.
You are solely responsible for ensuring that your use of the Services complies with all applicable recording consent laws, wiretapping statutes, and professional confidentiality obligations in every jurisdiction in which you operate. This includes, without limitation, obtaining all required consents before recording any conversation.
Scriben provides technical tools only. We make no representation that use of the Services in any particular manner is lawful in any particular jurisdiction, and we are not responsible for your failure to obtain required consents or to comply with applicable recording laws.
6.1 Free Trials; Automatic Conversion
If you sign up for a free trial, you may be required to provide valid payment information at the start of the trial. Unless otherwise stated, the free trial lasts thirty (30) days. If you do not cancel before the end of the free trial, your Subscription will automatically convert to the paid plan disclosed at signup, and your payment method will be charged at the beginning of the first billing cycle following the free trial. No additional notice is required.
You may cancel your Subscription at any time through your account dashboard. If you cancel, your Subscription remains active through the end of the current billing period.
ALL FEES ARE NON-REFUNDABLE. ONCE A CHARGE IS PROCESSED, NO REFUNDS, PARTIAL REFUNDS, CREDITS, OR REVERSALS WILL BE ISSUED, INCLUDING FOR FAILURE TO CANCEL, NON-USE, ACCIDENTAL PURCHASES, OR MISUNDERSTANDING OF BILLING TERMS.
6.2 Payment and Invoicing; Late Payments
Fees are charged in advance and are due upon receipt of invoice (if applicable) or at the time of purchase or renewal. We may use third-party payment processors. You authorize us and our payment processors to charge your payment method for Fees, taxes, and other amounts owed. If payment is past due, we may suspend or terminate access. You agree to pay reasonable costs of collection (including attorneys' fees) and interest at the lower of 1.0% per month or the maximum rate permitted by law.
6.3 Changes to Pricing and Plans
We may modify pricing, plans, or features from time to time. Changes to Fees will take effect no earlier than the next billing cycle. Continued use after the effective date constitutes acceptance.
6.4 Taxes
Fees are exclusive of all taxes, duties, and similar governmental assessments. You are responsible for all applicable taxes associated with your purchase and use of the Services, except for taxes based on our net income.
"Confidential Information" means any information disclosed by one party to the other that is marked or reasonably should be understood to be confidential, including business, technical, and product information. Confidential Information excludes information that: (a) is or becomes publicly available without breach; (b) was rightfully known to the receiving party without restriction; (c) is received from a third party without breach of obligation; or (d) is independently developed without use of the disclosing party's Confidential Information.
Each party will use the other's Confidential Information only as necessary to perform under these Terms and will protect it using reasonable care. Confidentiality obligations survive termination. Nothing in this Section limits either party's obligations with respect to Customer Data, PHI, or privileged communications, which are governed by the more specific provisions of these Terms, applicable law, and professional obligations.
8.1 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy at scriben.ai/privacy, incorporated herein by reference.
8.2 Security
We maintain administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of Customer Data, consistent with HIPAA requirements.
8.3 HIPAA and PHI; Business Associate Agreement
If you are a "Covered Entity" or "Business Associate" under HIPAA and you use the Services in a manner that requires us to create, receive, maintain, or transmit PHI on your behalf, then (a) you must enter into a Business Associate Agreement ("BAA") with us prior to any such use, and (b) the BAA will govern with respect to PHI to the extent there is any conflict with these Terms. If you do not execute the BAA where required, you may not use the Services for PHI.
8.4 Legal and Financial Professionals
If you are an attorney, law firm, financial institution, or other regulated professional, you are solely responsible for ensuring that your use of the Services is consistent with applicable rules of professional conduct, attorney-client privilege, work product doctrine, confidentiality obligations, and any applicable regulations (including SEC, FINRA, or other financial regulatory requirements). Scriben makes no representation that the Services satisfy any particular professional compliance requirement.
8.5 De-Identified Data
To the extent permitted by applicable law and the BAA (where applicable), we may create and use De-Identified Data derived from Customer Data to operate, improve, maintain, and secure the Services. De-Identified Data is not PHI and is handled in a manner that does not identify any individual and does not permit re-identification.
8.6 Your Responsibilities
You represent and warrant that you have all rights, permissions, and consents necessary to provide Customer Data to us for processing. You are responsible for providing any required notices and obtaining any required consents from clients, patients, workforce members, or other individuals, and for complying with all applicable privacy, data protection, and consent laws.
9.1 Our IP
The Services, Documentation, and all related technology and intellectual property rights are owned by Scriben or our licensors and are protected by applicable laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
9.2 License to You
Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Term for your internal business purposes.
9.3 Customer Data
As between the parties, you own Customer Data. You grant us a worldwide, non-exclusive license to host, copy, transmit, display, process, and otherwise use Customer Data as necessary to provide, secure, and improve the Services and as otherwise permitted by these Terms, the Privacy Policy, and (if applicable) the BAA.
9.4 Feedback
If you provide Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute the Feedback for any purpose without obligation to you. Do not provide Feedback that you consider confidential.
The Services may interoperate with or link to third-party services (including EHR/EMR systems, practice management software, CRM platforms, document management systems, or external reference sites). Third-party services are not under our control, and we are not responsible for their content, availability, security, or practices. Your use of third-party services is subject to their own terms and policies.
We may suspend, modify, or discontinue interoperability or integrations based on third-party actions or changes at any time without notice.
Some features may be offered in beta, pilot, preview, or similar status ("Beta Features"). Beta Features are provided "AS IS" and may contain errors. We may change, suspend, or discontinue Beta Features at any time without notice. You use Beta Features at your own risk, and we have no liability for Beta Features to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that outputs will be accurate, complete, or suitable for any professional purpose. You are solely responsible for verifying all outputs and for any actions taken based on your use of the Services.
13.1 Indemnification by You
You will defend, indemnify, and hold harmless Scriben and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or your Authorized Users' access to or use of the Services; (b) Customer Data; (c) your breach of these Terms; (d) your violation of applicable law or professional obligations; or (e) your failure to obtain required consents for recording or data processing.
13.2 IP Infringement Claim (Limited Remedy)
If a third party claims that the Services infringe a U.S. patent, copyright, or trade secret, we may, at our option: (i) procure the right for you to continue using the Services; (ii) modify or replace the Services to make them non-infringing with substantially similar functionality; or (iii) terminate your access and refund any prepaid, unused Fees for the terminated portion of the Subscription term. This Section states your exclusive remedy for such claims.
These Terms begin when you first accept them or use the Services and continue until terminated ("Term"). You may terminate by stopping use and (if applicable) canceling your Subscription. We may terminate or suspend access immediately if you breach these Terms, if required by law, or if we reasonably determine your use poses a security risk.
Upon termination, your right to use the Services will cease. Sections 2, 7, 8, 9, 12, 13, 15, and 16 survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SCRIBEN OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SCRIBEN'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
16.1 Governing Law
These Terms are governed by the laws of the State of California, excluding its conflicts of law principles, except that the Federal Arbitration Act governs arbitration.
16.2 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets.
16.3 Relationship of the Parties
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, or fiduciary relationship.
16.4 Notices
We may provide notices electronically via the Services, email, or website posting. You are responsible for keeping your contact information current. Notices to us should be sent to emma@scriben.ai.
16.5 Entire Agreement; Severability; Waiver
These Terms (including the Privacy Policy, any Order Form, and if applicable the BAA) constitute the entire agreement regarding the Services and supersede all prior agreements on the subject. If any provision is unenforceable, the remaining provisions will remain in effect. A waiver must be in writing and is limited to the specific instance.
16.6 Changes to the Services and Terms
We may update the Services and these Terms from time to time. We will post updated Terms and update the "Last Updated" date. Changes are effective when posted, except that changes to Fees take effect as described in Section 6. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services.